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Your questions answered!


2014-07-30 23:56:02

 cardboard box with ? on it

2014-07-30 23:56:10

Here at Faspak, we’re more than happy to share the knowledge we’ve gained over the last 40 years.

It’s our aim to design, manufacture and distribute quality boxes and packaging – and we want the quality of our customer service to match that high standard too. Here are just a few of the questions some of our existing customers have asked us. Not to worry if your question isn’t listed; simply give us a call and we can go through it on the phone!

FAQs about our cardboard box production

My main box supplier has let me down. Can you help tide me over?
Absolutely. We already offer exactly this service for many customers who normally buy very large quantities from the bigger companies within our industry.

I've never bought boxes before. Will Faspak still be interested?
You bet. Over half our new customers are first time buyers placing small orders. We try to make it as easy as possible for you to decide what you want by sending you the free Faspak Infopak.

Why should I ring Faspak?
Whether you buy boxes once a year or every day, we want your enquiries and orders, and guarantee you professional and reliable service.

I need an urgent quote. Can Faspak help?
Standard styles using stock grades can be quoted immediately by phone, email or fax. Die-cuts, more complex packs including fitments and special board grades, may take a little longer. It's absolutely no trouble for us to quote several quantities at the same time.

Who will I be dealing with?
Linked by a sales database, our sales desk teams are small and integrated thereby providing you with a consistent point of contact with commercial authority. If your previous contact with us is unavailable, someone else can easily take over your enquiry. Repeat orders can be placed easily. We have the box specifications of over 3,000 customers on file.

Ok, so you promise fast service - but what happens when things get really busy?
Since 1973, "small quantities fast" has always been our main business. We aim to provide a top class, responsive service all the time but it's when our clients are snowed under that we believe we come into our own. To ensure consistently dependable service to all our customers, the maximum batch quantity manufactured may occasionally be restricted.

Do I have to buy 1,000s of boxes?
No. We are specialists in small quantities.

Can Faspak supply large quantities?
Certainly. Our average weekly order mix normally includes many order quantities of several thousand, particularly for die-cut styles. Larger quantities may take longer to produce and are often supplied in batches.

How many boxes should I buy?
Buy only what you need now. Improve cash-flow, reduce stock and save space.

Can Faspak make big boxes?
Yes. This is another of our specialities. For both standard and die-cut styles we have some of the largest machines available to convert our large-size stock sheet into your boxes.

I won't know what size of box I'll need until I've finished my product. How can I be sure I can dispatch on time?
You can depend on Faspak's fast quotations and delivery service all the time, whatever the circumstances.

Can my boxes be printed?
Yes. Don't miss the opportunity and waste the space on your box. Get noticed and promote your company and product. Let us overprint your boxes (average size only).

Can Faspak help me choose the best design type for my box?
We certainly can. We have experienced technical sales staff and in-house constructional design facilities to provide exactly this kind of service.

Can I have a sample made to size first?
Yes. We produce plain, machine samples for a small, non-refundable charge.

Hand-drawn map with magnifying glass and Faspak logo

Nationwide delivery!

Fast and efficient delivery is available across the UK.

To speak to an expert about our box production service, just call:

Nottingham: 0115 896 7229

Derby: 01332 413 082

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